The fine print

Terms and Conditions

Last updated: 23 July 2026 Welcome to Envelope Me. These Terms & Conditions ("Terms") govern your use of our website (envelopeme.com.au) and the purchase of our products and subscriptions. By placing an order, you agree to these Terms. Envelope Me is operated as a sole trader based in Australia. In these Terms, "we", "us" and "our" refer to Envelope Me, and "you" refers to the customer. 1. Our products Envelope Me provides a personal letter mailout service. Each envelope contains a hand-written/printed personal letter and one additional item (which may vary each month, such as a recipe, a small piece of artwork, a photo, or an activity suggestion). The specific contents vary from month to month and are chosen at our discretion. 2. Purchase options We offer the following options: • Single envelope – a one-off purchase of one envelope. • Monthly subscription – an ongoing subscription billed monthly until cancelled. • Gift subscriptions – a single up-front payment for a fixed term (3, 6, or 12 months) of monthly envelopes, which does not automatically renew. Prices are listed in Australian Dollars (AUD) and are shown at checkout. 3. Billing and payments • Payments are processed securely through our checkout provider. We do not store your full card details. • Monthly subscriptions are charged automatically each month on your billing date until you cancel. • Gift subscriptions are charged once, up front, for the full term selected. They do not renew automatically. • Single envelopes are charged once at the time of purchase. • If a payment fails, we may re-attempt the charge. If payment cannot be collected, the subscription may be paused or cancelled. 4. Delivery • Envelopes are posted by us, by mail, to the delivery address you provide. • We aim to post each month's envelope on or around the 8th of the month. • Delivery times depend on the postal service and are outside our control. We are not responsible for delays caused by the postal carrier. • It is your responsibility to provide a correct and complete delivery address. We are not responsible for items lost due to an incorrect address supplied by you. 5. Subscriptions – pausing, cancelling, and changing details • Monthly subscriptions can be paused or cancelled at any time. Cancellation takes effect from the next billing cycle; we do not provide partial refunds for the current period once it has been billed. • Gift subscriptions run for their fixed term and cannot be cancelled part-way through for a refund of unshipped months, except as required by law. • Changing your delivery address: You can update the delivery address on your subscription at any time. To make sure the change applies to the next envelope, please update your address (or contact us at hello@envelopeme.com.au) at least a few days before the monthly send date (the 8th of the month). We are not responsible for envelopes sent to an old address if we are not notified in time. 6. Refunds and consumer rights • Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty or not as described, you are entitled to a remedy as required by law. • Because of the personalised and time-sensitive nature of our products, we do not generally offer refunds for change of mind once an envelope has been prepared or posted. • If something goes wrong with your order, please contact us and we will work with you to resolve it. 7. Changes to products and pricing We may change our products, contents, or pricing from time to time. Any price change to an ongoing monthly subscription will not apply until your next billing cycle, and we will give you reasonable notice. 8. Your account and information You are responsible for keeping your account and delivery details accurate and up to date. Our handling of your personal information is described in our Privacy Policy. 9. Acceptable use You agree not to misuse our website or services, or use them for any unlawful purpose. 10. Limitation of liability To the extent permitted by law, our liability for any claim relating to our products or services is limited to the amount you paid for the relevant order. Nothing in these Terms excludes rights you have under the Australian Consumer Law. 11. Intellectual property and personal use All content we send — including the letters, artwork, recipes, photographs, and any other material in your envelope — is original work created by or for Envelope Me and remains our intellectual property. Envelopes and their contents are provided for your personal, private enjoyment only. You may not copy, reproduce, publish, share, distribute, sell, or exhibit the letters or any envelope contents, in whole or in part, in any form (including online, in print, or on social media) without our prior written permission. 12. Contact If you have any questions about these Terms, contact us at: Email: hello@envelopeme.com.au