Privacy

Privacy Policy

Last updated: 23 July 2026 Envelope Me ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights. It applies to our website (envelopeme.com.au) and our products and services. Envelope Me is operated as a sole trader based in Australia and handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988. 1. Information we collect We collect information you provide and information collected automatically. Information you provide: • Your name • Email address • Postal/delivery address • Phone number (if provided) • Any details you enter when registering interest, subscribing, or contacting us • If buying a gift o the recipient's name and delivery address, and any gift message o any other information required by Australian law, or reasonably necessary for us to manage and complete delivery of your order. Information collected automatically: • Basic technical and usage data, such as which pages you visit and general device/browser information, collected through cookies to help the website function and to improve it. Payment information: • Payments are processed by our third-party checkout and payment providers. We do not collect or store your payment details ourselves. 2. How we use your information We use your information to: • Process and fulfil your orders and subscriptions • Post your envelopes to the correct address • Manage billing and payments • Respond to your enquiries and provide customer support • Send you service-related messages about your order or subscription • Send you updates or marketing about Envelope Me, where you have opted in (you can unsubscribe at any time) • Improve our website and services: understand how our website is used so we can fix problems and make improvements. • Meet our legal and record-keeping obligations: keep records required for tax, accounting, and other legal obligations. 3. Who we share information with • We do not sell your personal information. We only share the information that is essential to process your payment and deliver your product. This may include sharing relevant details with: • Our checkout and subscription provider (to process orders and payments) • Our payment providers (to process transactions securely) • Our website provider (to host and operate the site) • Postal/delivery services, where needed to deliver your envelopes • Government or regulatory bodies, or other parties, only where we are required to do so by law These providers might store or process data outside Australia. 4. Gift purchases If you buy a gift subscription, you provide the recipient's name, delivery address, and any other information required for delivery so we can send their envelopes. We use the recipient's details only to deliver the gift envelopes. If you include a gift message, we will pass that message on to the recipient. We do not use gift recipients' details for marketing. 5. Cookies Our website uses cookies to help it function and to understand how it's used. You can control or disable cookies through your browser settings, though some features may not work as well without them. 6. Data security We use established third-party providers to process and store data securely. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. 7. Data retention We keep your personal information for as long as you are a customer, and afterwards only for the period required to meet tax, accounting, and legal obligations, or to resolve any dispute. After that we take reasonable steps to delete or de-identify it. 8. Your rights You may: • Request access to the personal information we hold about you • Ask us to correct information that is inaccurate or out of date • Unsubscribe from marketing communications at any time • Ask us to delete your information, subject to any legal obligations we have to retain it To make a request, contact us using the details below. 9. Marketing We will only send you marketing emails if you have opted in. Every marketing email includes an unsubscribe link. 10. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the 'last updated' date will show when it was last changed. 11. Contact us For any privacy questions or requests, contact: Envelope Me Email: hello@envelopeme.com.au